Questions we hear, answered plainly.
If yours isn't here, ask us.
The company
What does Cloudticity do?
We build, run, secure, and optimize healthcare systems on the cloud, and we hold that work accountable to the outcomes your leadership tracks. We call it Healthcare Cloud Transformation. What Healthcare Cloud Transformation means.
Who do you work with?
Only organizations in health and human services: providers, payers, health technology companies, government agencies, health information exchanges, academic medical centers, and life sciences and genomics organizations. Healthcare is the only thing we have done since 2011. Who we serve.
Which clouds do you work on?
Amazon Web Services, Microsoft Azure, and Google Cloud. What we do on each.
How is Cloudticity different from a general cloud services firm?
We work only in healthcare, a Cloud Value Architect is measured on your outcomes and not on service levels, Oxygen shows your leaders the environment in their own terms, and you inherit HITRUST controls from our own assessment. Questions to ask any cloud partner.
Working with us
Do you have to build our systems to run them?
No. Building is optional. We take on systems you built, build new ones for you, or build alongside your team.
How does an engagement start?
In one of four ways: a Well-Architected Framework Review of an environment you already run, a scoped project such as a migration or a build, ongoing service, or our engineers working alongside yours. How an engagement works.
Who owns the cloud accounts?
You do. Your AWS accounts, Azure subscriptions, or Google Cloud projects are connected to Oxygen, and you keep ownership of them.
Who is responsible for what?
Your cloud provider is responsible for data centers and the underlying services. Cloudticity is responsible for architecture, daily operation, monitoring, incident response, backups for supported resources, and mapping events to compliance controls. You are responsible for your applications, your data, business priority, and your own policies and people. The full split is written into each agreement. The responsibility summary.
How quickly do you respond to an incident?
A production outage or a suspected security incident pages our on-call engineer immediately. Our target is a response within 15 minutes, and our actual response time averages under 2 minutes, 24 hours a day, every day of the year. Other requests are handled during business hours.
What is a Cloud Value Architect?
The person who owns your relationship and your plan. A Cloud Value Architect is measured on your outcomes and reports what changed for your organization in regular value reviews. The Cloud Value Journey.
What does it cost?
Each engagement is scoped to your environment and goals, and we quote after a first conversation. Talk to us.
Security and compliance
Can you help with our HITRUST certification?
Yes. Customers inherit controls from Cloudticity's own HITRUST r2 assessment: 33 fully and 214 partially inheritable under HITRUST Shared Responsibility Matrix 1.5.5. We have been HITRUST certified since 2017. Estimate what HITRUST will cost you.
What certifications and reports does Cloudticity hold?
HITRUST r2 certification and a SOC 2 Type II report, along with cloud provider designations that include AWS Premier Tier Services Partner and the AWS Healthcare and DevOps Competencies. Trust and credentials.
Will you sign a business associate agreement?
Yes. Cloudticity offers a business associate agreement and will also sign yours.
Do you help with our customers' security reviews?
Yes. We help complete the security questionnaires your customers send you, and we meet with them when it helps you win the deal.
Do you work with government agencies?
Yes. We hold public sector designations that include Authority to Operate on AWS, for federal and AWS GovCloud work. How we work with government.
Oxygen and AI
What is Cloudticity Oxygen™?
Oxygen is the platform our service runs on. It shows security events, compliance status by control, and cost for your environment, and it includes chat that answers questions from your own records and shows what it used. See Oxygen.
What is the Cloud Value Journey?
Five stages, each answering one question a leadership team asks: Foundation, Acceleration, Innovation, Optimization, and Transformation. It is how we plan an engagement and measure progress. Find your stage.
Can you help with AI?
Yes. We get the cloud foundation ready for AI workloads and help design AI systems that are safe, secure, and compliant from the start. AI in healthcare.
Do you work with Epic?
Yes. We plan and run moves of Epic environments to AWS and Microsoft Azure, usually starting with disaster recovery. Epic on the cloud.