The Cloudticity SLA Fact Sheet
Get the facts on what our commitment to our clients looks like.
Get the SLA Facts
Cloudticity promises stringent Service Level Agreement (SLA) policies in order to give you the best quality services and peace of mind.
Worried about a production outage in the middle of the night? Not keen on long wait times when it comes to your support tickets? Not to worry, Cloudticity SLAs include:
- 24x7x365 helpdesk
- Under 15 minute response for urgent production issues
- 70% of helpdesk tickets resolved within one hour
Get the Cloudticity SLA Fact Sheet to learn more about our commitment to you as a customer.