The Cloudticity SLA Fact Sheet
Get the facts on what our commitment to our clients looks like.
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Get the SLA Facts
Cloudticity promises stringent Service Level Agreement (SLA) policies in order to give you the best quality services and peace of mind.
Worried about a production outage in the middle of the night? Not keen on long wait times when it comes to your support tickets? Not to worry, Cloudticity SLAs include:
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- 24x7x365 helpdesk
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- Under 15 minute response for urgent production issues
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- 70% of helpdesk tickets resolved within one hour
Get the Cloudticity SLA Fact Sheet to learn more about our commitment to you as a customer.