The Cloudticity SLA Fact Sheet

Get the facts on what our commitment to our clients looks like.
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Get the SLA Facts

Cloudticity promises stringent Service Level Agreement (SLA) policies in order to give you the best quality services and peace of mind.


Worried about a production outage in the middle of the night? Not keen on long wait times when it comes to your support tickets? Not to worry, Cloudticity SLAs include:

  • - 24x7x365 helpdesk

  • - Under 15 minute response for urgent production issues

  • - 70% of helpdesk tickets resolved within one hour


Get the Cloudticity SLA Fact Sheet to learn more about our commitment to you as a customer.

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Plenty of people talk about the possibilities of what automation and the cloud can do. Cloudticity is actually doing it. They are helping Verge Health automate and improve how we operate and the ways our tech teams work, which is making us a more innovative partner to our hospital customers, and ultimately, their patients.

Chief Solutions Officer, Verge Health